Frequently Asked Questions

How can I place an order?

Orders can be placed online at www.shoyoroll.com.

What forms of payment do you accept?

MasterCard, Visa, Discover and PayPal

What is my size in Shoyoroll Gi's?

Below is a general size chart for our kimonos. Please note that our gi's fit a little bigger than most brands to help compensate for future shrinkage. All our gi's also come pre-shrunk but since the fabric is made cotton there is always extra shrinkage regardless in the wash and dry cycle.

What size should I pick if i'm at bottom of the size chart for my body type and weight?

Since our gi's run a little bigger. We usually recommend that you go down a size if you like your gi to be on the fitted side. Some people prefer to have their gi more on the loose side and in that case, we tell them to just follow the size chart.  

Disclaimer: Fit is very important to us and making sure people get in the right size is our #1 goal. We give each customer our best opinion on what size we think they may be, with the details they give us, to give the best recommendation. There are always factors of different body types that we sometimes can't always account for in each recommendation. If you have any questions at all about what size you would be in a Shoyoroll Gi, you can email us at info@shoyoroll.com. Be sure to include your weight and height along with any other brands you currently use.


How much do Shoyoroll gi's shrink?

Depending on how you care for your gi's and dry your kimono. We like to say there is at least a 1-3 inch shrink factor on all white gis. Sometimes a 1-2 inch shrinkage on black or blue gis.


When will my order ship?

Orders are processed and shipped within 1-3 business days after an order is placed (Excludes Pre-sale/Pre-order items). Orders placed after 3PM (Pacific Time), or on weekends and holidays will start processing on the next business day.

*** NOTE:  THIS ONLY applies to normal apparel in stock. Gi's are EXCLUDED. All Gi release purchases will ship within the estimated time given in the details in product description.


Where do you ship?

We ship to most countries. We also offer the option of Will Call/Pick Up for Southern CA customers.

What shipping options do you offer?

We offer shipping via FedEx and USPS.

**Effective 7/31/13, USPS is now offering new shipping options called- USPS Priority Mail 1-Day, 2-Day and 3-Day. This service offers fast delivery in 1, 2, or 3 business days based on where your package started and where it’s being delivered. Please be advised, this service does not guarantee a delivery date, its based solely on an estimated time of delivery. If you would like a guaranteed delivery date, please choose either USPS Priority Express 1-Day or FedEx 2-Day. 

Will Call/Pick Up option is only available for Southern California. Will Call hours are from Monday-Friday, 10AM-4PM, PST. Once your order is ready for pick up, you will either receive a phone call and/or order fulfillment email notification. Customer must bring a receipt and/or order confirmation, as well as, a valid photo ID to pick up an order. If an order is not picked up within 10 business days of pick up notification, the order will be canceled.

CONTINENTAL US

FedEx Ground:

Estimated transit time is 5-7 business days (excludes weekends and holidays), but does not provide a guaranteed delivery date. Tracking and insurance provided. Signature option is not available. Package will be left at door step if customer is not available to accept the package.

FedEx 2-Day:

After order has been processed and shipped, delivery is guaranteed in 2 days (excludes weekends and holidays). Rural destinations may require an extra day in transit.  Tracking and insurance provided. Signature option is not available. Package will be left at door step if customer is not available to accept the package.


USPS Priority Mail:

Estimated transit time is 1-5 business days, but does not provide a guaranteed delivery date. Delivery confirmation number is provided when available. Carrier insurance is not provided.

 

HAWAII & ALASKA

USPS Priority Mail:

Estimated transit time is 3-7 business days, but does not provide a guaranteed delivery date. Delivery confirmation number is provided when available.Carrier insurance is not provided.

GUAM, PUERTO RICO, US VIRGIN ISLANDS, APO/FPO MILITARY ADDRESSES

USPS Priority Mail:

Estimated transit time is 7-10 business days, but does not provide a guaranteed delivery date. Delivery confirmation number is provided when available. Carrier insurance is not provided.

CANADA

USPS International Priority Mail:

Estimated transit time is 7-10 business days, but does not provide a guaranteed delivery date. Delivery confirmation number is provided when available. Carrier insurance is not provided.

***All customers are responsible for taxes and duties incurred on international shipments. For more information regarding taxes and duties, please contact your local customs office

 

USPS International Express Mail:

 

Estimated transit time is 3-5 business days, but does not provide a guaranteed delivery date. Delivery confirmation number is provided when available.

 

***All customers are responsible for taxes and duties incurred on international shipments. For more information regarding taxes and duties, please contact your local customs office

 

COUNTRIES OUTSIDE THE US 

USPS International Priority Mail:

Estimated transit time is 7-10 business days, but does not provide a guaranteed delivery date. Delivery confirmation number is provided when available.

***All customers are responsible for taxes and duties incurred on international shipments. For more information regarding taxes and duties, please contact your local customs office


USPS International Express Mail:

Estimated transit time is 3-5 business days, but does not provide a guaranteed delivery date. Delivery confirmation number is provided when available.

***All customers are responsible for taxes and duties incurred on international shipments. For more information regarding taxes and duties, please contact your local customs office

 

Note: All international, US territory and Military destinations will require customs clearance, which can delay delivery. All customers are responsible for taxes and duties incurred on international shipments. For more information regarding taxes and duties, please contact your local customs office. Orders shipped cannot be declared at a lower value or marked as a "gift". All items are declared at retail value purchased.


How can I cancel my order?

To cancel your order before it is shipped, please contact us at (562) 431-0255 or via email at info@shoyoroll.com. Please reference your order number.


Can I combine multiple orders to ship together?

Unfortunately, due to the volume of orders we receive and to prevent processing delays, we cannot combine multiple orders to ship together. Once an order is placed, changes cannot be made.


What happens if I did not receive my order?

If for some reason, you did not receive your order, please contact us at (562) 431-0255 or via email at info@shoyoroll.com. Customers will be responsible for return shipping costs for all refused and undeliverable packages, as well as, packages sent to an incorrect address.


What happens if I did not receive my complete order or my order is damaged?

If you are missing an item(s) or an item is damaged, please contact us immediately at (562) 431-0255 or via email at info@shoyoroll.com. Please do not dispose of the packaging the order came in. You will be required to fill out a claim form, so we can investigate further.


Can I cancel a pre-order item?

If you would like to cancel a pre-order, you must cancel on or before the stated deadline. Because pre-order items are made-to-order items, any cancellations made after the deadline may be subject to a cancellation fee of ten (10%) percent of the purchase price.

 

RETURN POLICY

**All returns are subject to a 10% restocking fee and are at the discretion of Shoyoroll.

If you are unhappy with your purchase, we will gladly assist you with your return and/or exchange. All returns and/or exchanges require a Return Authorization Number (RA#). Please contact us at (562)431-0255 or at info@shoyoroll.com for further instructions. Returns and/or exchanges will only be accepted for unwashed, unworn merchandise with original tags and packaging within 30 days of ship date. All returns or exchanges will be at the discretion of Shoyoroll. Any item(s) returned that does not meet the aforementioned criteria, will not be eligible for return and/or exchange (i.e., item appears dirty, smell of cigarette smoke or detergent, covered in animal dander or deodorant marks, have visible signs of wear, etc.).

Accessories and special order items are non-returnable. 

Once an order has shipped, shipping and handling charges are non-refundable. Returns are processed within 5-10 business days upon receipt of your return. You will receive an email confirmation when your refund has been issued. All returns and exchanges will be at the discretion of Shoyoroll. Returns are subject to a 10% restocking fee. 

For returns and exchanges, we highly recommend shipping with insurance coverage and transit tracking. Shoyoroll is not responsible for missing, damaged, or packages lost in transit. Customers are responsible for all return shipping charges, as well as, shipping charges associated with exchanges.

Refused or undeliverable packages are subject to return shipping costs. Return shipping costs vary by shipping method used in the order. 

Returns and Exchanges are only accepted for purchases made directly from Shoyoroll or authorized distributors. We will not accept any claims for returns or exchanges from third parties. 

PRIVACY & SECURITY

Shoyoroll respects your privacy and is committed to protecting your private information. Your credit card information and personal data will be treated with the highest standards of security and confidentiality. We do not share any personal information with any third parties.

Secure Shopping:

Orders placed on our site are encrypted using SSL technology, the industry-standard authentication and encryption technology, to ensure your transactions are protected. With SSL, information transmitted over the internet will remain unaltered and secure in our database. In order to fulfill your order and for a convenient shopping experience, we request address, telephone and payment information from you. Shoyoroll has done our best to ensure your shopping is safe and completed with ease. If you have any concerns about placing your order online, please contact us. 

Please note that email is not encrypted, and therefore NOT a secure means of transmitting credit card information. Shoyoroll will NEVER request sensitive information over e-mail. Please do not respond to any such requests.

 

TERMS & CONDITIONS

 

Shoyoroll.com (hereinafter referred to as "The Website") is a Website and domain name created, owned and operated by Shoyoroll.com ("The Company"). Shoyoroll.com and its logos are trademarks of The Company. All images and product names used on The Website are property of The Company.

 

The Website and all content and information contained on the pages herein are protected by copyright and intellectual property laws. All information included on this site, including, but not limited to, any and all text, graphics, logos, images, articles and such, is the sole property of The Company. No material or information contained on this Web Site shall be downloaded, used, copied, reproduced, republished, posted, transmitted, transferred, distributed, or exploited in any way without the previous written consent of The Company. Any unauthorized downloading, use, copying, reproduction, republication, posting, transmission, transfer, distribution or exploitation of such materials and information is prohibited. You will be fully liable for any infringement of copyright or other intellectual property owned by The Company and/or its subsidiaries.

 

Disclaimer

 

The Company makes no representations or warranties, either express or implied, of any kind with respect to The Website or its content. The Company disclaims all warranties, express or implied, including, but not limited to, injury that may result due to misuse of information presented on the product. By using or attempting to use The Website, the user expressly acknowledges that there are no warranties or representations made regarding the content of The Website in terms of how current it is, its accuracy, or its completeness.

 

Price and availability information is subject to change without prior notice. All prices quoted are in US dollars unless otherwise stated. In any dispute, the US dollar price will be the prevailing price. Except as specifically stated on The Website, none of The Company or any of its respective owners, employees or other representatives will be liable for any damages arising out of or in connection with the use of The Website.