FAQ – Shoyoroll

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FAQ

Frequently Asked Questions

How can I place an order?

Orders can be placed online at www.shoyoroll.com.

What forms of payment do you accept?

MasterCard, Visa, American Express, Discover, Diners, JCB and PayPal

How can I get in contact with Shoyoroll?

You can email us at info@shoyoroll.com, or by calling us at (562) 676-4037.

What is my size in Shoyoroll Kimonos?

Below is a general size chart for our kimonos. Please note that our kimonos fit a little bigger than most brands to help compensate for future shrinkage. Our kimonos also come pre-shrunk, however, since the fabric is made of cotton there is always extra shrinkage regardless during the wash and dry cycle.

What size should I pick if I'm at bottom of the size chart for my body type and weight?

Since our gis run a little bigger, we usually recommend that you go down a size if you like your gi to be on the fitted side. Some people prefer to have their gi more on the loose side and in that case, we suggest to refer to the size chart.

Disclaimer: Fit is very important to us and making sure people get in the right size is our #1 goal. We give each customer our best opinion on what size we think he/she may be, with the details provided to us by a customer. There are always factors of different body types that we sometimes cannot account for in each recommendation. If you have any sizing questions, please email us at info@shoyoroll.com. Be sure to include your weight and height, along with any other brands you currently use.

How much do Shoyoroll kimonos shrink?

Depending on how you care for and dry your kimono, we estimate there is at about a 1-3 inch shrink factor on all white gis and 1-2 inch shrinkage for black or blue gis.

What is my size in the Fitted Training No-Gi Shorts/Shorts?

If you prefer a loose fit, please choose a size up.

XS: 28" - 30" Waist
S: 30" - 32" Waist
M: 32" - 34" Waist
L: 34" - 36" Waist
XL: 36" - 38" Waist
2XL: 38" - 40" Waist
3XL: 40" - 42" Waist

When will my order ship?

If you place an order before 2:00 PM, PST (excludes weekends and holidays), your order will usually be shipped on the same day (excludes Pre-sale/Pre-order items), unless otherwise stated. Courier transit time is in addition to the order processing time stated above. Orders placed on weekends and holidays will start processing on the next business day.

*** NOTE: This ONLY applies to general apparel items that are in stock. Kimonos and special releases are EXCLUDED. Kimono releases will ship within the estimated time given in the details of the product description.

Where do you ship?

We ship to most countries.

What shipping options do you offer?

For customers located in the 48 contiguous states, we offer shipping via FedEx Ground, Ground Home, FedEx 2-Day & USPS Priority Express Mail.

USPS Priority Mail will be available to customers located in Alaska, Hawaii, US Territories, APO/FPO/DPO and international countries.

Please be advised, shipping options do not guarantee a delivery date, it’s based solely on an estimated time of delivery. Tracking and insurance provided. Signature option is not available. Package will be left at door step if customer is not available to accept the package. If you would like a guaranteed delivery date, please choose either USPS Priority Express 1-Day or FedEx 2-Day.

48 Contiguous States

FedEx Ground/Home Ground: Estimated delivery within 5-7 business days (excludes weekends and holidays) after it has shipped.

FedEx 2-Day: After order has been processed and shipped, delivery is guaranteed in 2 business days (excludes weekends and holidays). Rural destinations may require an extra day in transit.

HAWAII & ALASKA

USPS Priority Mail: Estimated transit time is 3-7 business days, but does not provide a guaranteed delivery date. Delivery confirmation number is provided when available. Carrier insurance is not provided. Signature option is not available. Package will be left at door step if customer is not available to accept the package.

GUAM, PUERTO RICO, US VIRGIN ISLANDS, APO/FPO MILITARY ADDRESSES

USPS Priority Mail: Estimated transit time is 7-10 business days, but does not provide a guaranteed delivery date. Delivery confirmation number is provided when available. Carrier insurance is not provided. Signature option is not available. Package will be left at door step if customer is not available to accept the package.

CANADA & COUNTRIES OUTSIDE OF THE US

USPS International Priority Mail: Estimated transit time is 7-10 business days, but does not provide a guaranteed delivery date. Delivery confirmation number is provided when available. Carrier insurance is not provided. Signature option is not available. Package will be left at door step if customer is not available to accept the package.

USPS International Express Mail: Estimated transit time is 3-5 business days, but does not provide a guaranteed delivery date. Delivery confirmation number is provided when available. Signature option is not available. Package will be left at door step if customer is not available to accept the package.

Fedex International Economy: Estimated transit time is 3-5 business days, depending on destination, but does guarantee a delivery date. Delivery confirmation number is provided when available. Signature option is not available. Package will be left at door step if customer is not available to accept the package.

Fedex International Priority: Estimated transit time is typically 1-3 business days, depending on destination, but does guarantee a delivery date. Delivery confirmation number is provided when available. Signature option is not available. Package will be left at door step if customer is not available to accept the package.

**Note: All international, US territory and Military destinations will require customs clearance, which can delay delivery. All customers are responsible for taxes and duties incurred on international shipments. For more information regarding taxes and duties, please contact your local customs office. Orders shipped cannot be declared at a lower value or marked as a "gift". All items are declared at retail value purchased.

How can I cancel my order?

In an effort to get orders to our customers hands quicker, we are now processing orders to ship on the same day you make your purchase if your purchase is completed before 2PM, PST (excludes pre-orders). Our process runs pretty quickly, so the time frame in which a customer can cancel an order is extremely short.

To cancel your order before it is shipped, please contact us at (562) 676-4037 or via email at info@shoyoroll.com. We will try our best to accommodate your request. Please reference your order number.

How can I make a change to my order?

Once an order is placed, we cannot accept size or color changes. To make any changes, your order will be canceled and you will be required to reorder within the time frame of the sale being conducted.

Customers who choose the incorrect shipping method or request a change of address will cause a delay in processing an order and/or be subject to cancellation.

Can I combine multiple orders to ship together?

Unfortunately, due to the volume of orders we receive and to prevent processing delays, we cannot combine multiple orders to ship together. Once an order is placed, changes cannot be made.

What happens if I did not receive my order?

If for some reason, you did not receive your order, please contact us at (562) 676-4037 or via email at info@shoyoroll.com. Customers will be responsible for return shipping costs for all refused and undeliverable packages, as well as, packages sent to an incorrect address. In the event a customer would like to reship his/her returned or undeliverable package, customers will be responsible for reshipping charges and applicable fees.

What happens if I did not receive my complete order or my order is damaged?

If you are missing an item(s) or an item is damaged, please contact us immediately at (562) 676-4037 or via email at info@shoyoroll.com. Please do not dispose of the packaging the order came in. You will be required to fill out a claim form, so we can investigate further.

Can I cancel a pre-order item?

If you would like to cancel a pre-order, you must cancel on or before the stated deadline. Because pre-order items are made-to-order items, any cancellations or returns made after the deadline may be subject to a cancellation fee of ten (10%) percent of the purchase price and will be refunded in the form of merchandise credit (no exceptions).

What can cause my order(s) to be modified, placed on hold or canceled?

We reserve the right to refuse any order you place with us. At our discretion, we reserve the right to limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same name, the same credit card, Paypal account, and/or orders that use the same billing and/or shipping address, or orders using a discount code that is not permitted, or orders placed over the specified purchase limit. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

RETURN POLICY

**All returns are at the discretion of Shoyoroll and subject to a 10% restocking fee.

If you are unhappy with your purchase, we will gladly assist you with your return and/or exchange. All returns and/or exchanges require a Return Authorization Number (RMA #). Returns and/or exchanges will only be accepted for unwashed, unworn merchandise with original tags and packaging within 30 days of ship date. All returns or exchanges will be at the discretion of Shoyoroll. Any item(s) returned that does not meet the aforementioned criteria, will not be eligible for return and/or exchange (i.e., item appears dirty, smell of cigarette smoke or detergent, covered in animal dander or deodorant marks, have visible signs of wear, etc.). Please visit our RETURNS PAGE to proceed with your return request.

Accessories and special order items are non-returnable.

Once an order has shipped, shipping and handling charges are non-refundable. Returns are processed within 5-10 business days upon receipt of your return. You will receive an email confirmation when your refund has been issued. All returns and exchanges will be at the discretion of Shoyoroll. Returns are subject to a 10% restocking fee.

For returns and exchanges, we highly recommend shipping with insurance coverage and transit tracking. Shoyoroll is not responsible for missing, damaged, or packages lost in transit. Customers are responsible for all return shipping charges, as well as, shipping charges associated with exchanges.

Refused or undeliverable packages are subject to return shipping costs. Return shipping costs vary by shipping method used in the order. If a refused or undeliverable package is assessed a fee because it is returned back to Shoyoroll, the customer will be responsible for any such fees imposed and those fees will be due prior to reshipping of your order OR the cost will be deducted from any refund that is due back to a customer.

Returns and Exchanges are only accepted for purchases made directly from Shoyoroll. We will not accept any claims for returns or exchanges from third parties.

TERMS OF USE

Terms of Use

Effective: March 31, 2020

PLEASE READ THE TERMS AND CONDITIONS CAREFULLY. THE TERMS AND CONDITIONS (“AGREEMENT”) CONSTITUTE A LEGAL AGREEMENT BETWEEN YOU AND SHOYOROLL CORPORATION.

SECTION 12 OF THIS AGREEMENT CONTAINS PROVISIONS THAT GOVERN HOW CLAIMS THAT YOU AND WE HAVE AGAINST EACH OTHER ARE RESOLVED, INCLUDING, WITHOUT LIMITATION, ANY CLAIMS THAT AROSE OR WERE ASSERTED BEFORE THE EFFECTIVE DATE OF THIS AGREEMENT. IN PARTICULAR, SECTION 12 SETS FORTH OUR ARBITRATION AGREEMENT WHICH WILL, WITH LIMITED EXCEPTIONS, REQUIRE DISPUTES BETWEEN US TO BE SUBMITTED TO BINDING AND FINAL ARBITRATION. UNLESS YOU OPT OUT OF THE ARBITRATION AGREEMENT: (1) YOU WILL ONLY BE PERMITTED TO PURSUE CLAIMS AND SEEK RELIEF AGAINST US ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING; AND (2) YOU ARE WAIVING YOUR RIGHT TO SEEK RELIEF IN A COURT OF LAW AND TO HAVE A JURY TRIAL ON YOUR CLAIMS. PLEASE SEE SECTION 12 FOR MORE INFORMATION REGARDING THIS ARBITRATION AGREEMENT, THE POSSIBLE EFFECTS OF THIS ARBITRATION AGREEMENT, AND HOW TO OPT OUT OF THE ARBITRATION AGREEMENT.

1. Purpose

Shoyoroll Corporation (“Shoyoroll,” “we,” “us,” or “our”) provides a platform where individuals can purchase Brazilian jiu-jitsu uniforms, apparel, and accessories. By using the Shoyoroll website and any of the information and services offered through the application (“Services”), you agree to be bound by this Agreement. The success of the Services, however, depends on the adherence to the terms of this Agreement by you and other Users (collectively “you,” “your,” or “Users”). While we will do our best to enforce the terms of this Agreement, we cannot warrant or represent that other Users will in fact adhere to this Agreement and cannot act as insurers or accept any liability for their failure to do so.

2. Eligibility

By accessing or using the Services in any way, clicking on a button or taking similar action to signify your affirmative acceptance of this Agreement, you hereby represent that:

a. You have read, understand, and agree to be bound by this Agreement and any future amendments and additions to this Agreement as published from time to time at this link or through the Services;

b. You are 16 or older;

c. You have the authority to enter into the Agreement personally. Except as otherwise provided herein, if you do not agree to be bound by the Agreement, you may not access or use the Services; and,

d. You will comply with all applicable laws, including those of the country, state and city in which you are present while using the Services.

3. Access

a. Access. By entering into this Agreement, you will be granted a revocable license to access the Services without charge. Your access privileges, however, are conditioned on your adherence to the terms of this Agreement. We reserve the right to temporarily deny you access to the Services or permanently terminate your access privileges at any time if, in our sole discretion, you have failed to abide by the terms of this Agreement or appear to us likely to do so. By agreeing to grant you access, we do not obligate ourselves to do so or to maintain the Services, or to maintain it in its present form, and we expressly reserve the right to modify, suspend, or terminate your access privileges.

b. Prohibited Uses. You understand, acknowledge and agree that any access or use of the Services shall be for your personal, non-commercial use only, and that you will not commercially exploit any portion of the Services.

c. Privileges Nontransferable. Your access privileges may not be transferred by you to any third parties.

d. Passwords and Security. You agree not to disclose to anyone your confidential password and to notify us immediately if there has been a breach of your security that affects our Services.

4. Acceptable Use Policy

By using the Services, you agree that:

a. You will only use the Services for lawful purposes, and not for deceptive or fraudulent purposes; you will not send or store any unlawful material.

b. You will not use the Services to cause nuisance, annoyance or inconvenience.

c. You will not use the Services, or any content accessible through the Services, for any commercial purpose, including but not limited to contacting, advertising to, soliciting or selling to, any Users.

d. You will not violate the publicity or privacy rights of another individual.

e. You will not copy or distribute any content displayed through the Services.

f. You will not create or compile, directly or indirectly, any collection, compilation, or other directory from any content displayed through the Services except for your personal, noncommercial use.

g. The information you provide to us or otherwise communicate with us is accurate.

h. You will not use the Services in any way that could damage, disable, overburden or impair any of our servers, or the networks connected to any of our servers.

i. You will not attempt to gain unauthorized access to any part of the Services and/or to any service, account, resource, computer system and/or network connected to any of our servers.

j. You will not deep-link to the Services or access the Services manually or with any robot, spider, web crawler, extraction software, automated process and/or device to scrape, copy or monitor any portion of the Services or any content on the Services.

k. You will report any errors, bugs, unauthorized access methodologies or any breach of our intellectual property rights that you uncover in your use of the Services.

l. You will not impersonate another person, act as another entity without authorization, or create multiple accounts.

m. Your User Content does not contain material that solicits personal information from anyone under 18 or exploits people under the age of 18 in a sexual or violent manner, and does not violate any federal or state law concerning child pornography or otherwise intended to protect the health or wellbeing of minors;

n. Your User Content does not violate any state or federal law designed to regulate electronic advertising;

o. Your User Content does not contain pictures, data, audio or visual files, or any other content that is excessive in size, as determined by us in our sole discretion.

5. Information on our Services

While we will always use our best efforts to ensure the accuracy and completeness of information provided on our Services, we cannot guarantee the accuracy, adequacy, quality, or suitability of any data on our Services and expressly disclaim liability for errors and omissions in the contents of our Services. Any use or reliance on any content or materials posted via the Services or obtained by you through the Services is at your own risk. Any link to a website or phone number owned by a third party does not constitute an endorsement, approval, association, sponsorship, or affiliation with the linked site or phone number.

6. Intellectual Property Ownership

We (and our licensors, where applicable) shall own all right, title and interest, including all related intellectual property rights, in and to the Services. This Agreement is not a sale and does not convey to you any rights of ownership in or related to the Services, or any intellectual property rights owned by us. Our name, logo, and the product names associated with the Services are our trademarks or belong to third parties, and no right or license is granted to use them. You agree that you will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Services.

7. Privacy

We have adopted a Privacy Policy outlining our personal data collection and use practices. Please refer to it for details about how we collect and use your personal information. By agreeing to the terms of this Agreement, you are automatically agreeing to our Privacy Policy, which is incorporated herein by reference.

8. Third-Party Interactions

The Services may contain links to or display content originating from third-party websites and advertisements (collectively, “Third-Party Websites & Advertisements”). Such Third-Party Websites & Advertisements are not under our control. We are not responsible for any Third-Party Websites or any Third-Party Advertisements. We do not review, approve, monitor, endorse, warrant, or make any representations with respect to such Third-Party Websites & Advertisements, or their products or services. When you click on a link to a Third-Party Website or Advertisement, we will not warn you that you have left our Services and will not warn you that you are subject to the terms and conditions (including privacy policies) of another website or destination. You use all links in Third-Party Websites & Advertisements at your own risk. You should review applicable terms and policies, including privacy and data gathering practices of any Third-Party Websites, and make whatever investigation you feel necessary or appropriate before proceeding with any transaction with any third party.

9. Indemnification

You agree to indemnify and hold harmless Shoyoroll and its officers, directors, employees, agents and affiliates (each, an “Indemnified Party”), from and against any losses, claims, actions, costs, damages, penalties, fines and expenses, including without limitation attorneys’ fees and expenses, that may be incurred by an Indemnified Party arising out of, relating to or resulting from (a) your User Content; (b) your misuse of the Services; (c) your violation of this Agreement; or (d) your violation of any applicable laws, rules or regulations through or related to the use of the Services. In the event of any claim, allegation, suit or proceeding alleging any matter potentially covered by the agreements in this section, you agree to pay for the defense of the Indemnified Party, including reasonable costs and attorneys’ fees incurred by the Indemnified Party. We reserve the right, at our own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with us in asserting any available defenses. This provision does not require you to indemnify any Indemnified Party for any unconscionable commercial practice by such party, or for such party’s negligence, fraud, deception, false promise, misrepresentation or concealment, suppression or omission of any material fact in connection with the Services. You agree that the provisions in this section will survive any termination of your account, this Agreement, or your access to the Services.

10. Disclaimer of Warranties

YOU EXPRESSLY UNDERSTAND AND AGREE THAT TO THE FULLEST EXTENT OF LAW, YOUR USE OF THE SERVICES IS ENTIRELY AT YOUR OWN RISK. CHANGES ARE PERIODICALLY MADE TO THE SERVICES AND MAY BE MADE AT ANY TIME WITHOUT NOTICE TO YOU. THE SERVICES ARE PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY, RELIABILITY, COMPLETENESS OR TIMELINESS OF THE CONTENT MADE AVAILABLE THROUGH THE SERVICES, OR THE TEXT, GRAPHICS OR LINKS.

WE DO NOT WARRANT THAT THE SERVICES WILL OPERATE ERROR-FREE OR THAT THE SERVICES ARE FREE OF COMPUTER VIRUSES AND OTHER HARMFUL MALWARE. IF YOUR USE OF THE SERVICES RESULTS IN THE NEED FOR SERVICING OR REPLACING EQUIPMENT OR DATA, WE SHALL NOT BE RESPONSIBLE FOR THOSE ECONOMIC COSTS.

11. Limitation of Liability

UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (WHETHER IN CONTRACT, TORT, OR OTHERWISE) SHALL SHOYOROLL BE LIABLE TO YOU OR ANY THIRD PARTY FOR (A) ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST SALES OR BUSINESS, LOST DATA OR DATA BREACH, OR (B) FOR ANY DIRECT DAMAGES, COSTS, LOSSES OR LIABILITIES (INCLUDING ATTORNEYS’ FEES) IN EXCESS OF THE FEES ACTUALLY PAID BY YOU IN THE TWO (2) MONTHS PRECEDING THE EVENT GIVING RISE TO YOUR CLAIM OR, IF NO FEES APPLY, ONE HUNDRED ($100) U.S. DOLLARS. THE PROVISIONS OF THIS SECTION ALLOCATE THE RISKS UNDER THIS AGREEMENT BETWEEN THE PARTIES, AND THE PARTIES HAVE RELIED ON THESE LIMITATIONS IN DETERMINING WHETHER TO ENTER INTO THIS AGREEMENT. Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply to you. IN THESE STATES, OUR LIABILITY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

WE MAKE NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO THE SERVICES, OR ANY OTHER ITEMS OR SERVICES PROVIDED BY US, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY ARISING BY USAGE OF TRADE, COURSE OF DEALING OR COURSE OF PERFORMANCE, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND ANY IMPLIED WARRANTY OF NON-INFRINGEMENT. YOU ACKNOWLEDGE THAT THE SERVICES (INCLUDING ANY SERVERS OR OTHER HARDWARE, SOFTWARE AND ANY OTHER ITEMS USED OR PROVIDED BY US IN CONNECTION WITH THE SERVICES) ARE PROVIDED "AS IS" AND THAT WE MAKE NO WARRANTY THAT THE SERVICES WILL BE FREE FROM BUGS, FAULTS, DEFECTS OR ERRORS OR THAT ACCESS TO THE SERVICES WILL BE UNINTERRUPTED.

12. Dispute Resolution

PLEASE READ THE FOLLOWING SECTION CAREFULLY. IT REQUIRES YOU TO ARBITRATE DISPUTES WITH US AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF. THIS SECTION 12 OF THIS AGREEMENT SHALL BE REFERRED TO AS THE “ARBITRATION AGREEMENT.”

a. Scope of Arbitration Agreement. You agree that any dispute or claim relating in any way to your access or use of the Services or as a consumer of our services, to any advertising or marketing communications regarding us or our Services, to any products or services sold or distributed through the Services that you received as a consumer, or to any aspect of your relationship or transactions with us as a consumer of our services will be resolved by binding arbitration, rather than in court, except that (1) you may assert claims in small claims court if your claims qualify, so long as the matter remains in such court and advances only on an individual (non-class, non-representative) basis; and (2) you or Shoyoroll may seek equitable relief in court for infringement or other misuse of intellectual property rights (such as trademarks, trade dress, domain names, trade secrets, copyrights, and patents). This Arbitration Agreement shall apply, without limitation, to all claims that arose or were asserted before the Effective Date of this Agreement.

IF YOU AGREE TO ARBITRATION WITH SHOYOROLL, YOU ARE AGREEING IN ADVANCE THAT YOU WILL NOT PARTICIPATE IN OR SEEK TO RECOVER MONETARY OR OTHER RELIEF IN ANY SUCH CLASS, COLLECTIVE, AND/OR REPRESENTATIVE LAWSUIT. INSTEAD, BY AGREEING TO ARBITRATION, YOU MAY BRING YOUR CLAIMS AGAINST US IN AN INDIVIDUAL ARBITRATION PROCEEDING. IF SUCCESSFUL ON SUCH CLAIMS, YOU COULD BE AWARDED MONEY OR OTHER RELIEF BY AN ARBITRATOR.

b. Arbitration Rules and Forum. This Arbitration Agreement is governed by the Federal Arbitration Act in all respects. To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to our registered agent at Shoyoroll Corporation, 2698 Saint Louis Avenue, Signal Hill, CA 90755. The arbitration will be conducted by JAMS under its rules and pursuant to the terms of this Agreement. Disputes involving claims and counterclaims under $250,000, not inclusive of attorneys’ fees and interest, shall be subject to JAMS’s most current version of the Streamlined Arbitration Rules and procedures available at http://www.jamsadr.com/rules-streamlined-arbitration/; all other claims shall be subject to JAMS’s most current version of the Comprehensive Arbitration Rules and Procedures, available at http://www.jamsadr.com/rules-comprehensive-arbitration/. JAMS’s rules are also available at jamsadr.com (under the Rules/Clauses tab) or by calling JAMS at 800-352-5267. Payment of all filing, administration, and arbitration fees will be governed by JAMS’s rules. If the arbitrator finds that you cannot afford to pay JAMS’s filing, administrative, hearing and/or other fees and cannot obtain a waiver of fees from JAMS, we will pay them for you. In addition, we will reimburse all such JAMS’s filing, administrative, hearing and/or other fees for claims with an amount in controversy totaling less than $10,000. If JAMS is not available to arbitrate, the parties will select an alternative arbitral forum. You may choose to have the arbitration conducted by telephone, video conference, based on written submissions, or in person in the country where you live or at another mutually agreed location.

c. Arbitrator Powers. The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability or formation of this Arbitration Agreement including, but not limited to any claim that all or any part of this Arbitration Agreement is void or voidable. The arbitration will decide the rights and liabilities, if any, of you and Shoyoroll. The arbitration proceeding will not be consolidated with any other matters or joined with any other proceedings or parties. The arbitrator will have the authority to grant motions dispositive of all or part of any claim or dispute. The arbitrator will have the authority to award monetary damages and to grant any non-monetary remedy or relief available to an individual under applicable law, the arbitral forum’s rules, and this Agreement (including this Arbitration Agreement). The arbitrator will issue a written statement of decision describing the essential findings and conclusions on which any award (or decision not to render an award) is based, including the calculation of any damages awarded. The arbitrator shall follow the applicable law. The arbitrator has the same authority to award relief on an individual basis that a judge in a court of law would have. The arbitrator’s decision is final and binding on you and Shoyoroll.

d. Waiver of Jury Trial. YOU AND SHOYOROLL WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND RECEIVE A JUDGE OR JURY TRIAL. You and Shoyoroll are instead electing to have claims and disputes resolved by arbitration, except as specified in Section 12(a) above. There is no judge or jury in arbitration, and court review of an arbitration award is limited.

e. Waiver of Class or Consolidated Actions. YOU AND SHOYOROLL AGREE TO WAIVE ANY RIGHT TO RESOLVE CLAIMS WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT ON A CLASS, COLLECTIVE, OR REPRESENTATIVE BASIS. ALL CLAIMS AND DISPUTES WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT MUST BE ARBITRATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS BASIS. CLAIMS OF MORE THAN ONE CUSTOMER OR USER CANNOT BE ARBITRATED OR LITIGATED JOINTLY OR CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER OR USER. If, however, this waiver of class or consolidated actions is deemed invalid or unenforceable with respect to a particular claim or dispute, neither you nor Shoyoroll is entitled to arbitration of such claim or dispute. Instead, all such claims and disputes will then be resolved in a court as set forth in Section 13.

f. Opt Out. You may opt out of this Arbitration Agreement. If you do so, neither you nor Shoyoroll can force the other to arbitrate as a result of this Agreement. To opt out, you must notify Shoyoroll in writing no later than 30 days after first becoming subject to this Arbitration Agreement. Your notice must include your name and address, your email address (if you have one), and a CLEAR statement that you want to opt out of this Arbitration Agreement. You must send your opt-out notice to: . If you opt out of this Arbitration Agreement, all other parts of this Agreement will continue to apply to you. Opting out of this Arbitration Agreement has no effect on any other arbitration agreements that you may have entered into with us or may enter into in the future with us.

g. Survival. This Arbitration Agreement will survive any termination of your relationship with us.

h. Modification. Notwithstanding any provision in the Agreement to the contrary, we agree that if we make any future material change to this Arbitration Agreement, it will not apply to any individual claim(s) that you had already provided notice of to us.

13. Exclusive Venue

To the extent the parties are permitted under this Agreement to initiate litigation in a court, both you and Shoyoroll agree that all claims and disputes arising out of or relating to the Agreement will be litigated exclusively within the State of California for courts situated in Los Angeles County, California, or in federal court for the Central District of California.

14. Termination

At its sole discretion, we may modify or discontinue the Services, or may modify, suspend or terminate your access to the Services, for any reason, with or without notice to you and without liability to you or any third party. In addition to suspending or terminating your access to the Services, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal or injunctive redress. Even after your right to use the Services is terminated, this Agreement will remain enforceable against you. All provisions which by their nature should survive to give effect to those provisions shall survive the termination of this Agreement.

15. General

a) No Joint Venture or Partnership. No joint venture, partnership, employment, or agency relationship exists between you, Shoyoroll or any third party provider as a result of this Agreement or use of the Services.

b) Choice of Law. This Agreement is governed by the laws of the State of California consistent with the Federal Arbitration Act, without giving effect to any principles that provide for the application of the law of any other jurisdiction.

c) Severability. Except as otherwise provided herein, if any provision of this Agreement is found to be invalid, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect.

d) Electronic Communications. For contractual purposes, you (1) consent to receive communications from us in an electronic form; and (2) agree that all terms and conditions, agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications would satisfy if they were in writing. This subparagraph does not affect your statutory rights.

e) Entire Agreement. This Agreement is the final, complete and exclusive agreement of the parties with respect to the subject matter hereof and supersedes and merges all prior discussions between the parties with respect to such subject matter.

16. Contact Information

Shoyoroll Corporation

2698 Saint Louis Avenue,

Signal Hill, CA 90755

info@shoyoroll.com

PRIVACY POLICY

Privacy Policy

Last updated: March 31, 2020

This Privacy Policy explains how we collect, use, and share the personal information that Shoyoroll Corporation and our affiliates (“We”, “Our”, “Us”) gather on the subdomains and websites on www.shoyoroll.com (the “Sites”) or through your purchase of our products and services. By continuing to use our Sites, you agree to the terms of this Privacy Policy.

This website is intended for visitors from the United States only. If you are a visitor from the United Kingdom or European Economic Area, please visit www.shoyoroll.uk. If you are a visitor from Japan, please visit www.shoyoroll.jp. Please note these websites are owned and operated by third parties and are governed by their own privacy policies.

1. What Types of Personal Information Do We Collect?

Information You Give Us. You may give us information by signing up for an online account, entering information through our online forms or surveys, or contacting us by phone or email for information or customer service.

The categories of information include:

Contact information, such as name, address, location, email, and telephone number
Financial information, such as credit card information
Professional, employment, or education information, such as copies of your resume or CV and any other information required to verify your qualifications, for recruitment purposes

Information We Automatically Collect. Like many website operators, we collect information that your browser sends whenever you visit our website.

This includes Log Data, such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Sites that you visit, the time and date of your visit, the time spent on those pages and other statistics, and whether you reached our page via a social media or email campaign. This information may be collected via several technologies, including cookies, web beacons, clear GIFs, canvas fingerprinting and other means, such as Facebook Pixel.

You can control cookies in your browser to enable or disable them. Learn more in our Cookie Policy.

Information We Collect From Third Parties. If you access our Sites through third parties (e.g., Facebook or Google), or if you share content from our Sites to a third party social media service, the third party service will send us certain information about you if the third party service and your account settings allow such sharing. The information we receive will depend on the policies and your account settings with the third party service.

2. How Do We Use Personal Information?

We use your personal information as follows:

To provide you with the services on our platform, which involves the supply of sport uniforms and apparel
To process and bill payments for a transaction
To share with third-party marketing partners to provide tailored advertising on our Sites and other websites that you may visit
To market our products and/or services to you
To analyze Sites usage and improve the services offered
For market research, project planning, troubleshooting problems
To provide you with employment opportunities
For detecting and protecting against error, fraud or other criminal activity

3. How Do We Share Personal Information?

Affiliates and Service Providers. We share your information with our third-party service providers and any subcontractors as required to offer you our products and services. For example, we use Shopify and PayPal to process payments for items in your shopping cart and Klaviyo to send our email marketing campaigns.

Third Party Marketing and Advertising Organizations. We share your information with third party marketing and advertising partners to provide tailored advertising on our Sites and other websites that you may visit.

Third Party Links and Websites. Our Sites may contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any data to these websites.

Disclosures Required by Law. We may be required to disclose your data in response to lawful requests by public authorities, including to meet law enforcement requirements. We may be under a duty to disclose or share your personal information in order to comply with any legal obligation, to enforce or apply our terms and conditions and other agreements, to protect our rights, property, or safety, or the protect the rights, property, or safety of others. This includes exchanging information with other companies and organizations for the purposes of fraud protection.

4. How Do We Respond to ‘Do Not Track’ Signals?

Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. DNT is a way for users to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. We do not recognize or respond to browser-initiated DNT signals, as the Internet industry is currently still working toward defining exactly what DNT means, what it means to comply with DNT, and a common approach to responding to DNT.

5. Cookie

To make our Sites and services work properly, we sometimes place small data files called cookies on your device. A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, shopping cart, or other preferences) over a period of time, so you do not have to keep re-entering them whenever you come back to the site or browse from one page to another. To learn more, please see our Cookie Policy.

Google Analytics. We use Google Analytics. We use the information we get from Google Analytics only to improve this site. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Please refer to Google’s Privacy Policy for more information. You may also choose to download the Google Analytics opt-out browser add-on.

Facebook Pixel. We also use Facebook Pixel to deliver tailored advertising on our Sites and other websites that you may visit. You can learn more about how to control advertising cookies by visiting the Network Advertising Initiative’s Consumer Opt-Out link, the DAA’s Consumer Opt-Out link for browsers, or the DAA’s opt-out link for mobile devices. Please note that electing to opt-out will not stop advertising from appearing in your browser or applications and may make the ads you see less relevant to your interests.

6. Your Privacy Choices

Please contact us if you would like to request access and/or make any changes to your personal information.

Marketing Opt-Out: We may use your personal information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe instructions provided in any email we send, or you can contact us using the contact details provided in the “Contact Information” section below. You will still continue to receive service-related messages concerning products and services you have purchased (unless we have indicated otherwise).

California Privacy Rights

If you are a California consumer, you have the following rights:

The right to know what personal information is being collected about you.
The right to know whether your personal information is sold or disclosed and to whom.
The right to say no to the sale of personal information.
The right to access your personal information.
The right, in certain circumstances, to delete the information you have provided to us.
The right to equal service and price, even if you exercise your privacy rights.

Request for Information and Deletion. California consumers have the right to request, up to twice in a 12-month period, that a business that collects personal information about the consumer disclose to the consumer the information listed below for the preceding 12 months. We have the right to request verification of your identity for all requests for information.

(1) The categories of personal information it has collected about that consumer.

(2) The categories of sources from which the personal information is collected.

(3) The business or commercial purpose for collecting or selling personal information.

(4) The categories of third parties with whom the business shares personal information.

(5) The categories of personal information that the business sold about the consumer and the categories of third parties to whom the personal information was sold, by category or categories of personal information for each third party to whom the personal information was sold.

(6) The categories of personal information that the business disclosed about the consumer for a business purpose.

(7) The specific pieces of personal information it has collected about that consumer.

To make such a request, please contact us using the contact details provided in the “Contact Information” section below.

Do Not Sell My Personal Information. California consumers have the right to opt out of the sale of the consumer’s personal information. We do not sell your email address, shopping cart data, or other marketing information to third parties. However, under the CCPA, some sharing of personal information necessary to provide you with personalized ads may be considered a “sale,” even if no money is exchanged, such as our use of Facebook Pixel and similar technologies. You may learn more about how to opt out of such personalized ads through our Cookie Policy.

Third Party Marketing. California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information to third parties for the third parties’ direct marketing purposes. To make such a request, please contact us using the contact details provided in the “Contact Information” section below.

Nevada Privacy Rights

Do Not Sell My Personal Information. Nevada consumers have the right to opt out of the sale of the consumer’s personal information. At this time, we do not sell consumer’s personal information to third parties.

7. International Transfers of Data

The Sites are intended for consumers in the United States. Any data that you provide to us may be accessed, shared or processed by our offices, located in the United States, and service providers located in the United States, if such data transfer is necessary for the specific purpose for which you submitted your data (such as the provision of goods or services under a written contract).

This may entail a transfer of your personal information across international borders. The data protections standards may differ and be lower than the standards enforced in your jurisdiction.

We maintain appropriate safeguards as required by applicable law for any personal information transferred internationally, and as required by applicable law, will seek your consent prior to such transfers.

8. Children’s Privacy

The Sites are not directed at individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us using the contact details provided in the “Contact Information” section below. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information.

9. Change of Control

Personal information may be transferred to a third party as a result of a sale, acquisition, merger, reorganization or other change in control. If we sell, merge or transfer any part of the business, part of the sale may include your personal information.

10. How Do We Protect Personal Information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. For example, when possible, we use encryption to transfer and store data. We further limit access to this data using access controls and confidentiality commitments.

However, no website, application, or transmission can guarantee security. Thus, while we have established and maintain what we believe to be reasonable procedures to protect the confidentiality, security, and integrity of personal information obtained through the Sites, we cannot ensure or warrant the security of any information you transmit to us.

11. Policy Changes

We may change our Privacy Policy at any time. We encourage you to periodically review this Privacy Policy to ensure you are familiar with the most current version.

12. Contact Information

If you wish to contact us or have any questions about or complaints in relation to this Privacy Policy, please contact us at the following contact details:

Shoyoroll Corporation

2698 Saint Louis Avenue,

Signal Hill, CA 90755

info@shoyoroll.com

REWARDS

Want to earn points when you shop and receive perks, benefits, and discounts? Introducing Shoyoroll’s Loyalty Program and Rewards.

Sign up today and start earning points.

How it works:

Create account- you will only receive points for purchases made after creating your rewards account. Make sure to create an account before placing an order so you can receive points. New account signup receive 50 SYR Points.
Collect points with purchases- start earning points by placing an order. 1 point for every $1 spent on merchandise purchase (excludes taxes, shipping, and gift card purchases)
Redeem Points - $ amount off purchase

Ways to Redeem:

500 points = $5 off Coupon
1000 points = $10 off Coupon
2000 points = $20 off Coupon

How do I earn points?

You can earn points within the 'ways to earn' section of your loyalty panel. You can earn points by making purchases. By placing an order YOU start earning points. You must be logged into your account using the same email address as your store's account. Unfortunately, if you are not signed into the account at the time of purchase, points will not be added to the account. We are unable to transfer points for purchases made under a different account or under a guest checkout.

How do I redeem Points?

To turn points into a reward, please log into the rewards panel. Once you are logged in, open the rewards panel. Click on Ways to Redeem. If you have enough points for one of the rewards, you will see a REDEEM button. Upon Clicking redeem, a pop up with your coupon code will appear. You will APPLY code which will automatically applies the coupon to the checkout section of the store.

Can I undo a reward redemption?

When you redeem a reward, you are exchanging your points for the reward. Unfortunately, we are unable to credit or refund the points that was redeemed. Your reward will remain in your account until you decide to use it on a purchase, or until the reward expires. Points are not automatically returned to your account if a reward is redeemed and not used.

How do I apply a previous redeemed rewards?

When you redeem a reward, your points are immediately exchanged for the reward. But, you do not need to use the reward immediately. If you choose not to use the reward, it will be saved in your panel under Your rewards.

Unfortunately, a previously redeemed reward is not applicable to be used more than once. The reward is a one-time use when you are given the reward.

When do my rewards expire?

Your points will expire after one year of inactivity. Inactivity refers to customers who have not interacted with Shoyoroll.com such as redeeming points or placing an order. If you redeemed your points for coupons it will expire six months from the date of point redemption.

Ways to spend points

You can spend points under the 'ways to redeem' section of your loyalty panel. Here you will find the amount of points that are required to claim/get a reward/discount. Please make sure that you are signed into your account before redeeming your points.

Once you have enough available points, you can simply select 'Redeem' - again within the panel; click 'Apply code' for the discount to be automatically applied at checkout. Once you redeem a reward, it will appear under 'Your Rewards'. One reward is allowed per order. Please be advised Rewards cannot be used for Gift Card purchases.

Why isn’t my rewards working at checkout?

Stacking rewards:

Currently you can only use one coupon at checkout. Using multiple coupons is not permitted. But, you can use a coupon with a gift card at checkout.